Appointments
How to make an appointment with a GP or nurse
To make an appointment, please telephone the surgery on 01307 463558. If necessary, someone else can do this for you. (Please do not send requests for appointments by email or letter, as this causes delays.) It is helpful if you can give our trained reception staff an idea of what the issue is when booking the appointment, so that they can identify the appropriate doctor or nurse, and so the clinician is prepared. GP appointments will initially be via telephone - if the doctor feels that it is necessary for you to come in to the surgery in person, they will arrange that with you on the phone call.
Consultation hours are between 08:00 and 18:00 in a flexible manner to match the demand of our patients.
Please be on time for your appointment and be ready to answer telephone appointments at the scheduled time. If you are late or miss the telephone call, the doctors may not be able to see you or call you back and you may be asked to make another appointment.
If you are late for the Practice Nurse you will be seen at the first available opportunity or at the end of surgery, or alternatively you have the option to book another appointment. This will minimise disruption to other patients.
Near to Me Consultations
Ravenswood Surgery is able to offer "Near To Me" video consultations. To access these appointments you will need access to a smart device. The reception staff will send an information leaflet with all the details prior to your appointment. The link to enter this service can be found below:
https://nhsattend.vc/ravenswood-surgery
First Contact Physiotherapy Appointment
If you have a problem that you feel would benefit from Physiotherapy, Ravenswood Surgery can now book appointments with the First Contact Physiotherapy Service. Please ask our Reception staff for more information.
Community Link Worker Appointment
If you have worries about money, or wish help in finding local services or clubs that might help you, ask Reception for a phone appointment with our Social Community Link Worker.
Mental Health Peer Worker Appointment
If you are struggling with your mood, you can ask for a phone appointment with a Peer Worker. They have lived experience of mental health issues and have been trained to offer you help or direct you to appropriate care.
Pharmacy Appointment
If you are struggling with any aspect of your medications, your first port of call is your local community pharmacist. Alternatively. you can ask for a phone appointment with a member of our own Pharmacy Team.
Extended Hours
Early morning appointments are available with Dr Thomson and Dr Grunenberg every Tuesday from 7.30am
Late evening appointments are available with Dr Edmond and Dr Pole on alternate Wednesdays and Thursdays up to 6.30pm
Cancellations
If you are not available for your telephone or cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
When the Practice is Closed
Phone NHS24 on 111 to seek advice.
Unsure of what help or services you need? Try clicking on this link: http://knowwhototurnto.org/