You can find our practice Facebook page here!
The practice has become increasingly aware of the use of Facebook and other Social Media platforms by patients as a means of them expressing their views regarding Ravenswood Surgery.
Due to patient confidentiality, the practice is not in a position to respond to such posts, nor clarify exactly what happened and the rationale for clinical decisions. Once a post has been put online it is almost impossible to remove, and defamation laws are equally applicable to Social Media. Although we may not reply, we are frequently made aware of such posts.
We do genuinely welcome and encourage the views of patients to enable us to improve the service which we deliver. However, all feedback to the practice should be made via the appropriate mechanisms, including our feedback form. (Please only use this for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.)
Friend Requests
The clinicians sometimes receive 'friend requests’ online from patients.
Whilst 'friend requests' are usually well-meant, the British Medical Association (BMA) advise that Clinicians should refuse 'friend requests' from current or former patients of the Practice, so please do not be offended when your request is declined.